Disputes and complaints


If you are not happy with us or our services, we would like to hear from you so that we can improve. Contact us below to send a complaint to us.


The processing of your complaint will begin as soon as possible, normally within 3 days. You will receive a written confirmation that your complaint has been received, along with an estimated response time. The estimated response time is 14 days, depending on the scale of the complaint. In the case of an extended processing time, you will be informed of the reason behind the delay and given a new estimated response time. We will gather all relevant information to provide a thorough and comprehensive assessment of your complaint.


If we are not able to accompany your complaint, you will receive a written explanation along with information about the possibility to complain to an appeal board. We take all feedback seriously and will use it to improve our services.